Tyla

To make sure you never miss out on your favourite NEW stories, we're happy to send you some reminders

Click 'OK' then 'Allow' to enable notifications

Not now
OK
Advert

Missguided Shoppers Won’t Receive Refunds On Returns

Published 
| Last updated 

Missguided Shoppers Won’t Receive Refunds On Returns

Missguided shoppers will not receive refunds for returns, its administrators have told shoppers.

The Manchester-based fashion brand fell into administration last month after accumulating millions of pounds in debts to creditors.

Teneo, which was hired by the fashion retailer to run the administration process, has told shoppers that it will not be able to issue refunds as part of the insolvency process.

Missguided customers will not receive refunds. Credit: Alamy.
Missguided customers will not receive refunds. Credit: Alamy.
Advert

When companies like Missguided collapse, customers are usually last on the list of creditors to receive payment.

One customer shared the direct message they received which declined her attempt at securing a refund. The Twitter user said they were 'freaking out'. The message from Missguided urges them to send an email to Teneo.

The message read: "We will not be able to honour any pre-appointment refunds requested and not yet settled.

“In this case, you can make a claim in the administration process.”

Advert
Missguided is known for fast fashion. Credit: Alamy.
Missguided is known for fast fashion. Credit: Alamy.

Tyla has contacted Teneo for comment.

On 1 June, Sports Direct owner Frasers Group, bought Missguided and its menswear brand Mennace for £20m. The new owner is expecting to take over both fashion brands in August.

On Tuesday (14 June) it was confirmed by Frasers that it plans to rehire Missguided founder Nitin Passi as the company’s chief executive.

Advert
Missguided has been bought by Frasers. Credit: Alamy.
Missguided has been bought by Frasers. Credit: Alamy.

Missguided is one of the most recognisable brands among the competitive 18 to 34-year-old target market. The company was founded in 2009 and quickly established itself as a home of fast fashion alongside Boohoo, PrettyLittleThing and Shein.

There are ways to request a refund from a company that has gone into administration, according to Which.

One option is to write to the administrator that is managing the collapsed firm, in this case Teneo, stating exactly what you are owed and what for. 

Advert

If you used a buy-now-pay-later scheme you must contact your provider for a refund.

Alternately, if your purchase was more than £100 and you paid using a credit card, submit a Section 75 claim from your provider.

With purchases made by a debit card, you can ask your bank for ‘chargeback’ within 120 days of payment.

Advert

You can read more here.

Featured Image Credit: Alamy/Missguided

Topics: Shopping, News

Gregory Robinson
More like this
Advert
Advert
Advert

Chosen for YouChosen for You

News

Shocking Moment Swimmer's Coach Dives Into Pool To Save Her After She Fainted In The Water

4 days ago

Most Read StoriesMost Read

Life

Mum Who Mooned Crowd Says She's Had Over 500 Messages From Men

3 days ago