Hotel praised after hitting back at ‘disgusting’ one-star review
A hotel has been praised after hitting back at a ‘disgusting’ one-star review, having come up with quite frankly the perfect response.
Online reviews can be a great way to get a gauge of a product or place before handing over your hard-earned cash.
Yep, whether it’s searching for the best bottomless brunch in your hometown on TripAdvisor or scrolling through user reviews on that dress you’ve spotted on ASOS, it’s always reassuring to get a second opinion – even if it is just from some random stranger on the internet.
But it's not a flawless system, as some people use such sites to troll places they’ve often never even been to.
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That’s the quandary one pub in Australia recently found itself in, having decided to respond after someone hit out at the ‘absolutely disgusting’ food after seeing it advertised online.
An internet user called Robert left a one-star review for the Gerogery Hotel in New South Wales, writing: "Why the hell would you serve someone this obese that much food?
"Absolutely disgusting. Might as well put up a pic of an alcohol drinking jugs.
"Be better."
Robert was annoyed about the pub’s ‘challenge meals’, which sees diners invited to try and finish a huge plate of either steak, chicken or a burger in under an hour.
The meal includes a whopping $45 'Double Stacka' chicken parmigiana, a $45 five-patty 'Quintuple G-Rodge burger' or the $50 1kg rump steak with a serving of salad and chips.
Gerogery Hotel management weren’t happy, posting a screenshot of the review on Facebook.
“This is a Google review from a Robert who is not welcome at the G-Rodge,” they wrote.
"He seems to be a pathetic, judgmental keyboard warrior hiding behind a restricted profile.
"We think Robert should take his own advice and be better."
Calling for 'all Roberts' to come together, they added: "We realise lots of Roberts are awesome. Robert Downey Jr, Robert De Niro, Robert Irwin.
"Tag a Robert who is a top bloke and isn't an internet troll who should visit the G-Rodge because they are welcome.
"Gerogery Hotel NSW is an inclusive welcoming environment where you come for a great feed and a good time. Feel free to do the same."
The response was a hit with Facebookers, with one commenting: “All I heard from that review was that you guys serve big meals, sounds good to me.”
Another wrote: “Is he complaining about the size of his own meal being too big?
What would he like the staff to do, weigh, portion control and do a nutrition chart on it for him? Be an adult and exercise some self restraint.”
Someone else – also named Robert – added: “I think he should change his name to Stephen. He is not welcome in the Robert club.”
The Gerogery Hotel’s publican Norm Carl told the Daily Mail that staff felt particularly confused by Robert’s outburst when they realised he had never even visited their place.
"Most of the responses we get on Facebook are positive, 99.9 per cent of people see it for what it is and it's a bit of fun," he said.
"People complain about the starving or the homeless, but they are the minority who don't understand eating a large meal has no impact on someone sleeping rough."
LADbible Group has contacted the Gerogery Hotel for comment.
Topics: Food and Drink, Australia
Jess Hardiman