Zara Will Now Charge You For Returning Online Purchases At Drop-Off Points

Those who choose to return items to third-party drop-off points across the country will now be charged a £1.95 fee, which is taken from the refund sum.

Zara customers will have 30 days from the date their online order ships to return it for a refund.

There are now questions regarding whether adding a charge for customers who return online orders will become the norm.

Ordering clothes online couldn’t be easier in today’s shopping landscape, especially post-lockdown, however we’ve all had to return items after ordering the wrong size or simply due to a change of heart.

Returning clothes from online orders can affect a retailer’s finances as well as questions about the impact it has on the environment.

Customers are able to search and select the nearest drop-off point via a search function on the site.

Once the return request has been completed, you can show your QR code at the drop-off point for the return label to be printed.

A spokesperson told Tyla: "Customers can return online purchases at any Zara store in the UK free of charge, which is what most customers do. The £1.95 fee only applies to the return of products at third party drop off points."

Zara is not the first fashion retailer to change its returns policy for online orders. The online-only retailer Asos changed its returns policy three years ago to block what it called ‘serial returners’, those who buy lots of items with the intention of returning most of them.