Ali Condon
A woman was left confused and furious after her fiancé was moved from his first class plane seat to premium economy to make room for a member of the cabin crew.
TikTok user, Danielle Swab, who goes by @watergirl8296 on the app, explained that she and her husband-to-be Mikey had first-class plane tickets from London to Chicago to celebrate their recent engagement.
Advert
However, before they could enjoy their luxurious first class trip, the couple were approached by a gate agent supervisor and told that Mikey would have to move to premium economy because they 'needed his seat' for the cabin crew.
In a video posted to TikTok, which now has over 7.3 million views, Danielle explained that her parents, who were also on the flight, had surprised them with first class tickets as an engagement present.
In the hopes of clearing things up, Danielle's dad spoke to staff and asked them what exactly they needed the seat for, only to be told: "They need this seat so they can sleep."
The couple were then simply told by the 'pushy' and 'forceful' staff member that there was nothing else they could do, unless her fiancé wanted to be put on the next flight or refunded the difference.
Danielle did commend the other flight attendants who 'took care' of her and her family for the rest of the trip and agreed that the mix-up had been 'handled horribly'.
In a note later posted to her TikTok as a separate video, Danielle claimed: "The flight attendants were attentive during the whole flight and took care of us the best that they could and profusely apologised that we had to go through this. The flight attendants then stated that this was all wrong and to push our concerns forward."
Danielle went on to share that, after they got off their flight, they were greeted by a customer service employee who could do nothing but apologise and recommend that they reached out on United Airline's feedback page online - but when it came to compensations, there was nothing they could do at the time.
Danielle concluded: "To this point, we have not been given any compensation. We understand that this takes time, but this whole experience was beyond unacceptable. We understand that this is a first-world problem, but this was horrible customer service and should have never happened."
In a statement to the Mail Online, United Airlines explained: "The seats we normally reserve for crew members to take their required rest breaks weren't working on this flight, so we unfortunately had to reassign two customers to Premium Plus rather than cancel the flight.
"We understand the customer's frustration and are refunding the price difference for their seats and giving them each a $1,500 (£1,200) certificate for future travel."
Tyla has contacted United Airlines for further comment.