Salons Are Charging Extra For Overgrown Roots And DIY Dye Fails
A leading hair salon in Ireland is charging some customers an extra €60 (£54) if they've used at-home dye kits during lockdown.
So if you've been doing a DIY job on your hair over the last couple of months, you might want to check your salon's policy.
Peter Mark, which has 60 salons across Ireland, has also told customers if they have longer than normal roots they may be charged an extra regrowth fee.
The new policies were announced on social media, with the salon explaining they would be introducing a "colour extend service," a "colour detox service," and a "colour restore service."
"To adjust for the time that has elapsed since your last salon service our teams may need to perform one of three technical applications," Peter Mark said on social media this week.
"These are to address long regrowth, uneven or patchy colour and hair that has faded. These additional technical services may require a longer appointment time and should be factored into your salon visit."
And customers are fuming with the new policies, with many calling it "disgraceful".
One wrote: "Well you will be pricing yourself out of business as people won't come in on principle!!"
While another said: "Disgraceful when people show loyalty to ur business. Will never go back after this."
Speaking to The Irish Mirror a spokesperson for Peter Mark explained clients could face the added costs on their first appointment to "restore their hair to its former colour and this will take extra time and product."
"A client can say they don't want the extra service based on the consultation with their stylist.
"However if the stylist has examined their hair and feels it's necessary, it would come with the caveat that all of their grey for example might not be covered if they decided not to go for the extended root growth service," they added.
As well dodgy box dye and overgrown roots, over on Twitter some people are reporting their hairdresser has been charging them for personal protective equipment (PPE) - which is required in many salons as a way of keeping staff and customers safe.
@MartinSLewis Hi Martin. I have been told by my hairdresser that all salons have been told to charge clients/customers for PPE and additional costs to cover the business for loss of clients. Is this correct?
- Helen McCarthy (@enchanted1966) June 24, 2020
I had a call from my salon today as I had an appointment booked a day before everything closed, she told me that I can book but the salon is doing 1/2 days for each stylist with only two in the salon at one time and the have a charge for the PPE they require me to wear.- Diane Stockton :rainbow::reminder_ribbon: (@diane_stockton) June 23, 2020
One person tagged money saving expert Martin Lewis and asked: "Hi Martin. I have been told by my hairdresser that all salons have been told to charge clients/customers for PPE and additional costs to cover the business for loss of clients. Is this correct?"
Meanwhile, another user said their eyebrow salon was charging extra for PPE, too.
"It's not just hairdressers. My Eyebrow salon wants to charge €5 per person/apt for their PPE!!!" They said.
While another said: "I had a call from my salon today as I had an appointment booked a day before everything closed, she told me that I can book but the salon is doing 1/2 days for each stylist with only two in the salon at one time and the have a charge for the PPE they require me to wear."
Just when we thought we couldn't wait to have our hair cut... now we're not so sure.
Tyla has also contacted Peter Mark for comment.
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