Jess Hardiman
A toddler was left terrified after a passenger on an easyJet flight ‘screamed in his face’, his mum has claimed.
Sophie Bancroft, from Rhyl in North Wales, said her son Leo became upset by the sound of the plane’s engines as they travelled to Manchester from Dalaman, Turkey.
She said the two-year-old was 'crying so hard' from fear that he was 'nearly sick'.
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However, as she tried to comfort Leo, a fellow passenger launched a verbal tirade against her son, with the furious mother saying he also pointed his finger at his face.
The man, believed to be in his 60s or 70s, was ‘screaming’ at the family, Bancroft alleged, saying she now worries about going on holiday again as her son will be ‘scared’.
Bancroft said: "The engines started up and Leo started crying, he was crying for a while and then a man in his 60s or 70s in the seat in front screamed in his face 'shut up' at the top of his voice."
She added: "He was pointing in Leo's face as well. I warned him to get out of Leo's face.
"I put my hand up and asked one of the staff if they could move us but they said I'd have to wait 10 minutes. I told them that we couldn't wait as the man was screaming at us."
Thankfully, the situation was resolved after a nearby couple kindly offered to switch seats.
Bancroft continued: "Thankfully a couple sat behind us offered us their seats so we were very grateful for that. Leo was nearly sick he was crying so hard - he's only two years old.
"We had been on holiday before when he was seven months old and we'd been to Turkey for two weeks this time. I'm worried that the next time we go on holiday now, he'll be scared."
An easyJet spokesperson said: "We are very sorry to hear about Ms Bancroft and her son’s experience during their flight from Dalaman.
“Our crew are trained to assess any issues onboard and act appropriately to ensure our customer’s wellbeing and we are getting in touch with Ms Bancroft to understand more about her experience and offer further assistance."