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Missguided customers who are waiting for orders which were placed before 16 June won’t be receiving their parcels, the brand has announced.
In a statement posted on the Missguided website on Tuesday, the fashion brand explained how it 'was acquired by 'Frasers Group plc" on June 1, a world-leading retail group' after it went into administration last month from accumulating millions of pounds in debts to creditors.
However, the statement went on to explain how customers who ordered from the style website before 16 June, when Missguided Limited went into administration, won’t have their orders fulfilled as they are 'not the responsibility of Frasers Group'.
It wrote in an FAQ: “Unfortunately, any orders placed before 16th June 2022 are with ‘Missguided Limited’, and therefore are not the responsibility of Frasers Group, as the order was placed prior to the administration and pre the acquisition of the brand by Frasers.
“The administrators have advised that they are unable to honour unfulfilled orders or refunds requested from the company, prior to their appointment,” the statement added.
Missguided customers have since taken to social media to share their frustration at their undelivered items - particularly as the 'same clothes' from the old brand are reportedly still available on the new brand’s version of the site.
“So I was lied to after 1st June when I was told by yourselves I would still get my order placed before 1st June. The joke of it is, the clothes I ordered are still available on your website. I just checked. Why not honour and just dispatch? Your treatment of customers has been awful,” one customer of the site tweeted.
Another said: “@Missguided placed an order this morning but had no email? I guess I have been scammed like everyone else but this time it’s my own fault lol.”
“Missguided owe me money for orders as they went into administration & told me the orders would be refunded- they weren’t. Then they said the orders would be fulfilled & sent to me but now they’re refusing to do this,” someone else wrote.
Another user responded to the statement, saying: “If that’s the case then why after June 1st 2022 was I told that my order which took place before the 30th of May would still reach me?”
“So @Missguided have completely denied responsibility for orders placed with them before 16th June. Cannot write this s***. No wonder they went into administration. I just want my order or my refund lol,” a different customer said.
@NatWest_Help missguided owe me money for orders as they went into administration & told me the orders would be refunded- they weren’t. Then they said the orders would be fulfilled & sent to me but now they’re refusing to do this. I’ve been told to go through my bank for a refund— Carly Forman (@carlyf_x) June 21, 2022
@Missguided placed an order this morning but had no email? I guess I have been scammed like everyone else but this time it’s my own fault lol— Sonia (@Sonia18392888) June 21, 2022
If that’s the case then why after June 1st 2022, was I told that my order which took place before 30th of May would still reach me??!— courtneycharlottex (@courtneycharlo1) June 21, 2022
Instead, the new brand is now advising previous customers to 'make a claim in the administration to become an unsecured creditor by logging in to www.ips-docs.com and submitting a claim.'.
It continued: “If you don’t have log-in details or have any other questions, contact [email protected]”
Tyla has contacted a representative of Missguided for further comment.
Previously, administrators told Missguided shoppers that they would not be receiving refunds for item returns.
Teneo, which was hired by the fashion retailer to run the administration process, told shoppers it will not be able to issue refunds as part of the insolvency process. You can read more on that here.