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Topics: Martin Lewis, News, Money
Lucy Devine
Martin Lewis has issued advice for people who were unable to submit meter readings to their energy suppliers yesterday.
Many Brits were advised this week to take a meter reading before the end of March - ahead of the energy price cap increase on 1st April.
However, after attempting to log into their accounts and apps, many faced technical issues from a number of suppliers.
According to customers, the British Gas website refused to accept meter readings, meanwhile over on the EDF website, customers trying to sign into their accounts were met with an error message.
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It was reported that Shell Energy and Scottish Power were also encountering problems.
Following the issues faced by many customers, money saving expert Martin took to Twitter on Thursday afternoon to reassure the public.
"Can't submit your meter reading? Just take a photo of it, you've usually up to a week to get it to them. #MeterReadingDay," he wrote.
The finance guru had previously urged energy regulator Ofgem to look into the issue, writing earlier in the day: "I'm getting many many reports of people struggling to submit meter readings. The volume isn't unexpected. Firms really should've been better prepared. It's not good enough @ofgem please can you look into this."
From Friday, 1st April, energy prices are set to rocket in price, with Ofgem's price cap rising from £1,277 to £1,971. This means the average household bill could be increasing by around £693 per year.
By taking a meter reading the day before the price cap increased, you're able to tell your provider how much energy you used before the new prices are introduced.
Tyla reached out to the above mentioned suppliers for comment on Thursday.
A Shell Energy spokesperson said: "Our website is experiencing disruption as we deal with a surge in the number of customers trying to access their account. Our teams are working hard to keep it online and we thank customers for their patience.”
Meanwhile a Scottish Power spokesperson said: “We are aware of an issue some of our customers are facing trying to log their meter readings on our website and are working to have the issue resolved as quickly as possible. For our affected customers, our android and IOS apps are working and customers can still log their meter readings there.”