• News
  • Life
  • TV & Film
  • Beauty
  • Style
  • Home
  • News
    • Celebrity
    • Entertainment
    • Politics
    • Royal Family
  • Life
    • Animals
    • Food & Drink
    • Women's Health
    • Mental Health
    • Sex & Relationships
    • Travel
    • Real Life
  • TV & Film
    • True Crime
    • Documentaries
    • Netflix
    • BBC
    • ITV
    • Tyla Recommends
  • Beauty
    • Hair
    • Make-up
    • Skincare
  • Style
    • Home
    • Fashion
    • Shopping
  • Advertise
  • Terms
  • Privacy & Cookies
  • LADbible Group
  • LADbible
  • UNILAD
  • SPORTbible
  • GAMINGbible
  • UNILAD Tech
  • FOODbible
  • License Our Content
  • About Us & Contact
  • Jobs
  • Latest
  • Topics A-Z
  • Authors
Facebook
Instagram
X
Threads
TikTok
Submit Your Content
Martin Lewis' Advice For Brits Struggling To Upload Meter Readings

Home> News

Published 10:59 1 Apr 2022 GMT+1

Martin Lewis' Advice For Brits Struggling To Upload Meter Readings

The money saving expert has issued some advice on Twitter.

Lucy Devine

Lucy Devine

Martin Lewis has issued advice for people who were unable to submit meter readings to their energy suppliers yesterday.

Many Brits were advised this week to take a meter reading before the end of March - ahead of the energy price cap increase on 1st April.

However, after attempting to log into their accounts and apps, many faced technical issues from a number of suppliers.

According to customers, the British Gas website refused to accept meter readings, meanwhile over on the EDF website, customers trying to sign into their accounts were met with an error message.

Advert

It was reported that Shell Energy and Scottish Power were also encountering problems.

Brits were urged to take meter readings yesterday (
Alamy)

Following the issues faced by many customers, money saving expert Martin took to Twitter on Thursday afternoon to reassure the public.

"Can't submit your meter reading? Just take a photo of it, you've usually up to a week to get it to them. #MeterReadingDay," he wrote.

Advert

The finance guru had previously urged energy regulator Ofgem to look into the issue, writing earlier in the day: "I'm getting many many reports of people struggling to submit meter readings. The volume isn't unexpected. Firms really should've been better prepared. It's not good enough @ofgem please can you look into this."

(
Twitter)

From Friday, 1st April, energy prices are set to rocket in price, with Ofgem's price cap rising from £1,277 to £1,971. This means the average household bill could be increasing by around £693 per year.

By taking a meter reading the day before the price cap increased, you're able to tell your provider how much energy you used before the new prices are introduced.

Advert

Tyla reached out to the above mentioned suppliers for comment on Thursday.

A Shell Energy spokesperson said: "Our website is experiencing disruption as we deal with a surge in the number of customers trying to access their account. Our teams are working hard to keep it online and we thank customers for their patience.”

Martin took to Twitter to reassure the public (
Alamy)

Meanwhile a Scottish Power spokesperson said: “We are aware of an issue some of our customers are facing trying to log their meter readings on our website and are working to have the issue resolved as quickly as possible. For our affected customers, our android and IOS apps are working and customers can still log their meter readings there.”

Featured Image Credit: ITV/Shutterstock

Topics: Martin Lewis, News, Money

Lucy Devine
Lucy Devine

Lucy is a journalist working for Tyla. After graduating with a master's degree in journalism, she has worked in both print and online and is particularly interested in fashion, food, health and women's issues. Northerner, coffee addict, says hun a lot.

X

@lucedevine

Advert

Advert

Advert

  • Martin Lewis reveals ‘secret’ way Brits can get Costco membership that not everyone is eligible for
  • Martin Lewis issues advice for anyone using microwaves over Christmas
  • Martin Lewis issues warning to Brits who never open their payslips
  • Martin Lewis Urges Brits To Check Their Passport For Important Detail

Choose your content:

19 mins ago
an hour ago
2 hours ago
  • Alex Wong/Getty ImagesAlex Wong/Getty Images
    19 mins ago

    Donald Trump is asking supporters for donations to ‘get him to heaven’ and people are confused

    In the bizarre email, the American president referenced his assassination attempts and his victory over Hillary Clinton

    News
  • Getty Stock ImageGetty Stock Image
    an hour ago

    ChatGPT to introduce extra precautions for children after parents sue company for teen’s death

    OpenAI has announced new child safety features, including an 'alert' for parents if their child is showing 'acute distress'

    News
  • NetflixNetflix
    2 hours ago

    Meghan Markle sparks bizarre theory about Netflix show after royal fans spot unusual ‘detail’

    The Duchess of Sussex had fans wondering what was going on in her new interview

    News
  • Photo Illustration by Buda Mendes/Getty ImagesPhoto Illustration by Buda Mendes/Getty Images
    2 hours ago

    Instagram launches on iPad for first time and it’s got everyone saying the same thing

    People have rushed in to share their reactions to the announcement, which just came out yesterday (3 September)

    News