Pub Gives The Sassiest Response To Customer Who Complained About 'Cranky' Bartender'

A pub in Sydney has clapped back to a negative review in the sassiest way possible.

The Cricketers Arms Hotel in Surry Hills was awarded three out of five stars by a critical customer, who explained the bartender's "cranky" attitude "dampened their spirits".

Caters News)

"Nice bar but the crankiest bartender in town!" Read the review.

"I've been there many times and will definitely go again, but the barman really dampened our spirits on Saturday night.

"Two strangers came up to us and said the same."

But the pub decided to defend its staff member - given the current situation - and provided a sassy reply in return.

"Hi, thanks for the review. We've had a chat with our barman regarding this," it began.

Caters News)

"He'd like it to be publicly known that the ongoing instability of a global recession that could render him unemployed at any moment, the lurking danger of Covid-19 potentially killing everyone he loves, the destruction of entire eco-systems due to climate change and the inability to find a bloody cheap pouch of tobacco in the inner city has made it quite difficult for him to find much joy in life at the current moment.

"He said, however, that he will try and make more of an effort to smile. Thanks!"

The pub shared its response on social media and has received heaps of praise from followers who admired their honesty.

Caters News)

A spokesperson from the pub has since defended the reply, explaining negative reviews in the current climate make it all the more difficult for businesses to get back on their feet.

"Small businesses, especially hospitality, are currently doing it very tough," they said.

"With ongoing restrictions on capacity limits and pressures to maintain social distancing and strict hygiene standards, it's very difficult for businesses to turn a profit, and can be quite stressful on staff.

"To leave a negative review for small businesses at the current moment is quite counterproductive to getting them back on their feet after an extended period of closure.

"We thought by responding to this review as we did, it would be a gentle and humorous reminder to support not only small businesses but each other through this weird time."

We definitely had a little chuckle to ourselves!

Topics: Life News

Lucy Devine

Lucy is a journalist working for Tyla. After graduating with a master's degree in journalism, she has worked in both print and online and is particularly interested in fashion, food, health and women's issues. Northerner, coffee addict, says hun a lot. Get in touch at [email protected].

@lucedevine