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A woman has been left completely spooked after a food delivery driver managed to track her down on social media after dropping off her shopping.
Molly, 28, had organised for Morrisons to deliver some food shopping to her home in Northfield, Birmingham, when a male driver arrived at her front door.
The two had a 'short conversation' while he dropped off her groceries and then he left. But later that same day, Molly noticed he had found her on Facebook, 'liked' a series of her photos, and tried to DM her.
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"When he delivered the shopping he was pleasant, absolutely fine and said thanks for shopping with us. He brought the shopping up to my flat and I said 'thank you'," Molly recalled.
The beautician continued: "He delivered the shopping to me and then later looked up my name on social media and tried to message me.
"He just said 'Hi' then started liking photographs of me on my Facebook page, which to me insinuates something else.
"It's obviously a massive data breach. I live on my own, I'm a young lady. It is really scary."
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Molly quickly complained to both the supermarket and to Ocado – which delivers for Morrisons – and both companies have promised to investigate.
"I called Morrisons but they seemed disinterested and said, 'Maybe somebody will call you back about this'," she claimed.
"For him to take my name from my order and look me up on social media and contact me and like photographs of me... it's just unreal," she added.
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"But it's really scary that Morrisons didn't take it as seriously as I thought they should after I sent them copies of the messages.
"Morrisons did not even apologise that this happened to me. I said, 'You haven't even apologised' and they said, 'Yeah well it isn't really a customer service problem'. I said that it IS a customer service problem.
"It's obviously a massive data breach but Morrisons said it was a problem for the depot they use which they said was also used by Ocado."
Meanwhile, Molly claimed that Ocado were 'really good' but, unfortunately, there wasn't much that they could do.
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"The company said they would get in touch with the depot and let them know what had happened,” she explained.
“But Morrisons, frankly, couldn't give a c**p."
She continued: "It's the first time that I have ever ordered from Morrisons. I told them I was deeply disgusted that they were not doing anything about this."
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After looking up the delivery driver online, Molly discovered that he also worked part-time as a taxi driver, according to his Facebook bio.
"I thought, 'if you're doing that with me, what are you doing with the girls in your car?'," she said.
Morrisons said in a statement: "We take complaints such as these very seriously and we are working closely with our partner Ocado to conduct a formal investigation into the matter."
Meanwhile, Ocado commented: "We are aware of this complaint and in the process of conducting an investigation.”
Tyla has reached out to Morrisons and Ocado for further comment.
Ali Condon