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Home> Life

Updated 12:07 6 Jul 2023 GMT+1Published 12:01 6 Jul 2023 GMT+1

Couple shocked after being charged over £23,000 for Uber that should have been £40

They received the shock of a lifetime when they booked an Uber in Costa Rica

Rhiannon Ingle

Rhiannon Ingle

One couple have been left well and truly flabbergasted after being charged over £23,000 for Uber that should have been £40.

The TikToker, Dominique, who regularly posts videos chronicling her 'crazy adventures and good vibes' was in for the shock of her life after being left with a hefty cabbie bill worth a fortune.

Dominique was on a trip in Costa Rica alongside her husband, Douglas Ordonez, when it all took went south leaving the couple with a 'negative balance' on their 'five year anniversary'.

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Dominique and her husband Douglas received the shock of their life.
TikTok/@dominique.xo.xo

Douglas took to Twitter last week (29 June), writing: "Uber charged me $29,994 USD for a Uber ride in Costa Rica.

"They did not convert that into the Costa Rican currency $54 USD. Altura credit union allowed this charge to process and Uber is not complying.

"Now I’m in Guatemala with a negative balance on my 5 year anniversary." he claimed.

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The official Uber Twitter account soon replied to his tweet, apologising: "Hey Douglas - so sorry about this situation!

"We have a specialised team looking into this and we'll be in touch asap."

Meanwhile, Dominique took to TikTok to address the incident.

Imagine seeing that on holiday.
Twitter/@DOJ_111

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The short clip is compiled with several screenshots of bank transactions, Uber communications and conversations with her bank, Altura Credit Union.

She captioned the clip: "Yes! @Uber charged me $29,994 for a single ride!"

She went on to explain that the 'correct conversion' should have been charged at $54 (£40) but was charged '600 percent more'.

Yikes.

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Dominique also claimed that she'd contacted Uber who reportedly replied with a 'do not worry' message and failed to 'provide any further assistance'.



"I cannot find a customer service number anywhere," the caption went on. "They have ignored my messages & I have only received pre-generated messages."

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She added: "Trying not to let this ruin the remainder of my trip, but…"

In a 'part two' video, Dominique explained: "Basically [the bank] told me that it was my fault because I put a travel notice on my card, and because of that the charge was able to bypass all of the security measures, all of the policies that were in place."

And in a 'part three' update, Dominique said to her followers that everything was finally sorted after 'going back and fourth with the bank for several days'.

She said: "All of a sudden the charge was fixed. The charge was reversed. I ended up getting all my money back."

Twitter/@DOJ_111

A few days after the whole ordeal (2 July), Douglas also posted a follow-up tweet on the situation.

It reads: "$29K UPDATE. @AlturaCU and @Uber_Support are blaming each other. @AlturaCU stated that the 29k amount bypassed security & daily charge limit because we put a travel notice.

"ABSOLUTELY NO REASON why this amount should have cleared. After 4 full days the 29k was finally adjusted."

Tyla has reached out to Altura Credit Union and Ordonez and have attempted to contact Uber for comment.

Featured Image Credit: TikTok/@dominique.xo.xo

Topics: Travel, TikTok, Money, Real Life

Rhiannon Ingle
Rhiannon Ingle

Rhiannon Ingle is a Senior Journalist at Tyla, specialising in TV, film, travel, and culture. A graduate of the University of Manchester with a degree in English Literature, she honed her editorial skills as the Lifestyle Editor of The Mancunian, the UK’s largest student newspaper. With a keen eye for storytelling, Rhiannon brings fresh perspectives to her writing, blending critical insight with an engaging style. Her work captures the intersection of entertainment and real-world experiences.

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