One couple have been left well and truly flabbergasted after being charged over £23,000 for Uber that should have been £40.
The TikToker, Dominique, who regularly posts videos chronicling her 'crazy adventures and good vibes' was in for the shock of her life after being left with a hefty cabbie bill worth a fortune.
Dominique was on a trip in Costa Rica alongside her husband, Douglas Ordonez, when it all took went south leaving the couple with a 'negative balance' on their 'five year anniversary'.
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Douglas took to Twitter last week (29 June), writing: "Uber charged me $29,994 USD for a Uber ride in Costa Rica.
"They did not convert that into the Costa Rican currency $54 USD. Altura credit union allowed this charge to process and Uber is not complying.
"Now I’m in Guatemala with a negative balance on my 5 year anniversary." he claimed.
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The official Uber Twitter account soon replied to his tweet, apologising: "Hey Douglas - so sorry about this situation!
"We have a specialised team looking into this and we'll be in touch asap."
Meanwhile, Dominique took to TikTok to address the incident.
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The short clip is compiled with several screenshots of bank transactions, Uber communications and conversations with her bank, Altura Credit Union.
She captioned the clip: "Yes! @Uber charged me $29,994 for a single ride!"
She went on to explain that the 'correct conversion' should have been charged at $54 (£40) but was charged '600 percent more'.
Yikes.
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Dominique also claimed that she'd contacted Uber who reportedly replied with a 'do not worry' message and failed to 'provide any further assistance'.
"I cannot find a customer service number anywhere," the caption went on. "They have ignored my messages & I have only received pre-generated messages."
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She added: "Trying not to let this ruin the remainder of my trip, but…"
In a 'part two' video, Dominique explained: "Basically [the bank] told me that it was my fault because I put a travel notice on my card, and because of that the charge was able to bypass all of the security measures, all of the policies that were in place."
And in a 'part three' update, Dominique said to her followers that everything was finally sorted after 'going back and fourth with the bank for several days'.
She said: "All of a sudden the charge was fixed. The charge was reversed. I ended up getting all my money back."
A few days after the whole ordeal (2 July), Douglas also posted a follow-up tweet on the situation.
It reads: "$29K UPDATE. @AlturaCU and @Uber_Support are blaming each other. @AlturaCU stated that the 29k amount bypassed security & daily charge limit because we put a travel notice.
"ABSOLUTELY NO REASON why this amount should have cleared. After 4 full days the 29k was finally adjusted."
Tyla has reached out to Altura Credit Union and Ordonez and have attempted to contact Uber for comment.
Rhiannon Ingle