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DFS Customer 'Gobsmacked' By Glaring Error In £1,749 Sofa Delivery

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DFS Customer 'Gobsmacked' By Glaring Error In £1,749 Sofa Delivery

A DFS customer who decided to treat themselves to a brand new sofa was left "gobsmacked" when it arrived with a very obvious error.

The sofa, which was priced at £1,749, took four months to arrive.

When it finally did turn up, it was clear something was amiss.

Liam Connell ordered a three-seat sofa, chair and stool from the furniture giant in May and expected it to arrive 11 weeks later.

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The sofa finally arrived on 1st September - a month later than expected - and it's fair to say Liam was caught off guard.

The new addition to the family's home had two identical right-hand seats as opposed to a full sofa. Wait, what?!

When the NHS warehouse worker from Alfreton, Derbyshire, flagged the 'mistake' with DFS, he claims he was told he either had to give it all back or keep both pieces - despite having already got rid of his own sofa to accommodate the his new one.

Liam said: "I moved into my new house about a year ago and now I'm properly settled in I decided to upgrade my suite - it was the finishing bit in my house so I was really looking forward to it arriving.

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Liam received a sofa with two right halves (Credit: Kennedy)
Liam received a sofa with two right halves (Credit: Kennedy)

"I finally got my delivery date and the lads came and brought everything in and unwrapped it and then when we could see that the sofa was two of the same side.

"I was gobsmacked, stunned really. The delivery was already a month behind so I was already annoyed and then that.

"They said 'Oh God, there must have been a mix up'. They rang up and then said we've either got to take it all or leave it all because it's come together.

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The sofa Liam ordered was originally part of a set (Credit: Kennedy)
The sofa Liam ordered was originally part of a set (Credit: Kennedy)

"I said you can't take it all because I'd have nowhere to sit. I'd already got rid of my old suite so I had no choice but to keep it.

"They said I'd get a call from someone from the office but no one ever called so I rang them later that afternoon and they said 'we're looking into it, we'll be in touch'.

"Since then it's just been back and forth trying to sort it out. It's half an hour just trying to get through to someone on the phone every time, it's a nightmare."

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After posting the unusual sofa on social media and contacting customer services, Liam was promised a replacement order would arrive on 4th September.

Shortly after arranging a delivery time for the replacement he received another call to say there had been a mistake and the sofa was in fact not in stock and would not be arriving.

But in another confusing turn, the following day he received a text message and phone call confirming the delivery along with an email saying 'we hope you enjoy your furniture', despite it still being duplicate pieces of the same part.

The following Monday, as Liam prepared to return home with his family, he received another call from a DFS worker to say they had the sofa and to arrange delivery for September 8.

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The family had thrown out their old sofa to make room for the new one (Credit: Kennedy)
The family had thrown out their old sofa to make room for the new one (Credit: Kennedy)

But despite saying they 'definitely' had the sofa as the worker was 'looking at it' while on the phone a later call yet again retracted this as a 'mistake' caused by the computer system.

DFS has now confirmed a replacement sofa has been delivered.

Despite Liam claiming they had initially insisted that the sofa was out of stock, the firm ended up delivering the replacement furniture from his local branch the same day.

Liam said: "I just don't understand why they couldn't have done that in the first place instead of messing me about."

A spokesperson for DFS said: "We are extremely sorry that as a result of a supplier error, Mr Connell received the wrong sofa configuration.

"We have quickly rectified the mix up and can confirm that the correct sofa has been delivered and the problem resolved to Mr Connell's satisfaction. We sincerely apologise for any inconvenience caused."

Featured Image Credit: Kennedy

Topics: Home, Life, Real Life

Gregory Robinson
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