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Mum Told She ‘Wasn’t Allowed’ To Feed Brain Damaged Daughter In Café

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Mum Told She ‘Wasn’t Allowed’ To Feed Brain Damaged Daughter In Café

An angry mum has claimed she 'wasn't allowed' to feed her brain damaged toddler in a café via her feeding tube - despite having brought food for herself.

Beth Procter, 26, was having a family day out in Legoland Windsor with her partner Nicky Ng, 32, their disabled daughter Lela, two, and their two other children.

As the rest of the family went off to enjoy the rides, Beth went to the café on site to feed Lela, who needs to use a nasogastric (NG) tube for food and medication regularly.

After buying a slice of cake and a drink, Beth sat down to feed her daughter, but was approached by a member of staff who said "you're not allowed to do that here".

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Beth was told she 'wasn't allowed' to feed daughter Lela in Legoland cafe (Credit: Kennedy News and Media)
Beth was told she 'wasn't allowed' to feed daughter Lela in Legoland cafe (Credit: Kennedy News and Media)

"We got there and two hours in Lela was due a feed and her medication. The other two went on a ride so I went to the café at the entrance. I bought a cake and a drink because I didn't want to just sit down, then I started to feed her," said Beth.

"One of the waiters came over and said 'you're not allowed to do that here'.

"I carried on feeding her and didn't challenge it. We were mid-feed so I couldn't just stop. I carried on.

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"I didn't ask why. I don't think it really registered with me what had happened until Nicky got off the ride and I said 'I've just been told I'm not allowed to feed her'."

Beth was left "angry and upset" and has vowed to boycott the resort.

"I was more angry than sad. I was quite upset. It was really odd. It was like it was a sly, offhand comment," explained Beth.

"Lela uses an NG tube and I was feeding her through that. She was born premature and she has brain damage. She's a disabled child.

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"We're not going to Legoland again. It's put us off going."

Bethwas having a family day out in Legoland Windsor with her partner Nicky Ng, their disabled daughter Lela, two and their two other children. (Credit: Kennedy News and Media)
Bethwas having a family day out in Legoland Windsor with her partner Nicky Ng, their disabled daughter Lela, two and their two other children. (Credit: Kennedy News and Media)

Legoland said they were "incredibly disappointed to hear of this isolated experience" and said they had apologised and provided a refund to the family.

"I felt she wasn't welcome compared to the other children because she was different, and I'm not allowed to feed her," said Beth.

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Beth wants to share her experience to warn others and has received lots of support on social media with users saying it's "absolutely disgusting".

Beth has received lots of support on social media
Beth has received lots of support on social media

Legoland have said: "Feeding requirements of any kind are welcomed at the Resort, so we are shocked and saddened to hear about the incident that took place with Beth and her daughter, and we are conducting a full investigation to establish more details on what happened.

"All our staff receive ongoing accessibility awareness training that focuses on communicating with guests who have disabilities.

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"We have invested a substantial amount of time and energy into ensuring we give every guest the best possible experience when they visit us, and this year we have introduced an Accessibility Experience Team who are on hand to assist guests on the day and when planning their visit.

"As such we are incredibly disappointed to hear of this isolated experience.

Lela needs to use a nasogastric (NG) tube for food and medication regularly. (Credit: Kennedy News and Media)
Lela needs to use a nasogastric (NG) tube for food and medication regularly. (Credit: Kennedy News and Media)

"At LEGOLAND Windsor, we pride ourselves on being an inclusive resort and we really value the feedback that Beth has given us.

"We have given our sincere apologies to Beth for her experience and the family have received a full refund and offered the chance to speak with our Accessibility Experience Team further.

"We'd like to invite Beth and her daughter back to LEGOLAND Windsor so we can show them how committed we are to ensuring this is an isolated event and to give them the chance to make some new happy memories at the Resort."

Featured Image Credit: Kennedy News and Media

Topics: Real, Life

Charlie Bell
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