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A mum was left totally horrified after her 15-year-old daughter was sent a 'dirty weekend away kit' instead of the Disney-themed toiletries she had ordered.
Holly Anderson-Ross, from East Sussex, says her daughter Shannon had been looking forward to trying out her Lilo & Stitch face mask, bath gel and hand sanitiser, bought for £9.
But the pair were totally shocked when the parcel arrived and they discovered something quite different. Instead, the box contained Durex 'Play' lube gel, Femfresh daily wash and wipes and a packet of 20 Wind-eze gel capsules.
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Boots have accepted that an error was made and are 'working closely with the team' to understand how the mixup happened.
"Shannon's was a very innocent order, especially compared to what we received, which definitely sets someone up for a dirty weekend away," says Holly.
"Even ordering the Wind-eze is very, very specific. With everything else that's included you definitely know that they're planning on maybe a 'new adventure' over that weekend.
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"I think it's fair to say Shannon didn't get what she expected, and was very embarrassed by the situation, as any teenager would be – she said, 'what do they think I want lube for?'."
Holly says Shannon thought something seemed strange when she brought the box into the house and said it felt 'heavy'
"She was carrying the box and said 'it feels really heavy for some face masks'. I said 'maybe they've sent you some samples or something', as Boots sometimes do," Holly continues.
"She opened it and said 'Mum, I don't think this is samples'. As we took the items out it just got worse and worse.
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"We sent a picture to my mum and she said 'oh dear', and then I showed them to my wife, Zoe. We all found it very funny, and the more we took out of the box the funnier it got."
In addition to the lube, intimate wash and gas-relief tablets there was also shampoo, conditioner and a toothbrush.
Holly got in touch with Boots and asked them to rectify the mistake. The retailer asked Holly to return the items to her nearest store, but the mum-of-three feels she shouldn't have to.
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"They've asked me to go to a store to return the items, but they're the ones that made the mistake and we shouldn't really have to go out to specifically return them," she says.
"Shannon orders online for a reason – so she can get it to the house. Otherwise I've got to take her out to the store along with my twins. We shouldn't have to go to the store just because they didn't send the face masks and sent us these things instead.
"It'd be a bit of an embarrassing situation. Obviously she doesn't have a receipt to say we bought any of that, so basically you're just walking into a Boots with this very strange box of items and saying, 'please can I have a refund on these Windeze?'"
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Speaking about the person who received their order instead, Holly adds: "It's not going to improve their sex life, definitely not. I don't think it's going to give them what they were originally after."
A Boots spokesperson said: "Shopping on boots.com is usually quick, easy and reliable, but we accept that an error was made on this occasion which meant that the customer received incorrect items.
"We are working closely with our team to understand how this error occurred to avoid it happening again in the future."
Lucy Devine