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Costa Customers Left Disgruntled As They Shrink Its Cup Sizes While Putting Up Prices By 10p

Costa Customers Left Disgruntled As They Shrink Its Cup Sizes While Putting Up Prices By 10p

Costa has left coffee-lovers disgruntled after they reduced the sizes of its cups by a third while hiking up their prices by 10p.

The coffee chain is now expecting customers, who previously paid for £2.45 for a medium coffee, which was 16 fluid ounces (fl oz), to now order their large, costing £2.85, to get the same amount of caffeine.

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And should a customer still order a 'medium' from the store they will pay £2.55 and get 12fl oz, which was the size of the chain's old 'small'.

Credit: PA
Credit: PA

The cafe giant is also introducing a new 'small' cup, which holds just 8 fl oz of drink, which is a third less than the previous option, according to The Sun.

The new sizing, which will affect their paper takeaway cups and mugs used in-store, is currently being trialled in Hampshire, Gloucestershire, South Yorkshire and Birmingham.

Upon hearing the news, several unhappy coffee-lovers hit out at the chain for their new changes.

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One wrote: "@CostaCoffee annoyed about the new sizes and increased price hikes. My 7 cups a week maybe be going to one of your rivals now. I love you guys as well."

Credit: PA
Credit: PA

"@CostaCoffee disappointed in the new sizing of your takeaway cups! And you have the cheek to increase the prices too. #stopbeingsogreedy", another penned.

A third asked: "@CostaCoffee with the new trial of takeaway cups, pay for a medium latte and get a small.

"Why not just introduce an extra small rather than change the original sizes of cups and not alter prices to reflect. Don't appreciate paying for a medium and getting small."

While another warned customers: "Watch out you #costacoffee fans. Cups sizes have been reduced. #shame #@CostaCoffee Disgusting not telling customers."


Costa Coffee told PRETTY 52 said they would be collecting customer feedback over the coming months and hope to have more information from the trial in the coming weeks.

A spokeswoman said: "Following customer feedback around cup sizes available in Costa Coffee, we are trialling a range of new cup sizes across a small select number of stores within four different regions - Hampshire, Gloucestershire, South Yorkshire and Birmingham.

"Each region varies slightly, both with cup sizes available, which range from 8oz to 20oz - named: small, medium, large and extra-large. Every store within the trial now serves a new smaller 8oz cup, which is in line with growing coffee trends we have seen across the industry.

"Prices within three of these regions have also changed to reflect the range of cups on offer and differ depending on region," they added.

"Following initial feedback from customers we are issuing those stores involved with in-store communication to provide customers with clear information around the changes to both cup sizes and price.

Concluding: "We are gathering customer feedback as we go and look forward to sharing more information from the trial in the coming months."

The news comes after the British chain was bought out by drinks giant Coca-Cola for £3.9billion in August 2018.

Featured Image Credit: Costa

Topics: Tasty Drink, Food & Drink

Lisa McLoughlin

Lisa is a freelance journalist working for Tyla. She has worked for MailOnline, The Sun Online and Ireland's national broadcaster RTÉ. Please contact her on [email protected]

 

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