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Woman Knew Hermes Delivery Was 'Doomed' After Spotting Hidden Detail In Photo

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Woman Knew Hermes Delivery Was 'Doomed' After Spotting Hidden Detail In Photo

It's always pretty annoying when a parcel gets delivered to your house when you're out.

But one customer knew her parcel was a 'goner' after spotting a hidden detail in the delivery driver's photo.

Brogan Griffiths had been on the hunt for a birthday outfit when she ordered three dresses from Oh Polly costing £160 to be delivered the next day.

Assuming she would have to sign for the expensive order, she was stunned when she received an email saying the parcel had been delivered 'safely' while she was at work and no-one was at home.

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Brogan knew her parcel was a 'goner' after spotting her pup in the photo (Credit: Kennedy News and Media)
Brogan knew her parcel was a 'goner' after spotting her pup in the photo (Credit: Kennedy News and Media)

The delivery photo sent by a Hermes driver showed the parcel had been thrown over her fence. And in the corner of the snap, Brogan's 11-month-old British bulldog pup known as 'Cookie Monster' can be seen eyeing up the package.

Brogan, from Binley, Coventry, said "I was going to Manchester for a night out with my best friend for my birthday and I'd been trying to find something to wear for ages.

"I ordered three outfit options from Oh Polly which came to £160 for next day delivery to come four days before my birthday, so I didn't have a lot of time.

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"I got an email while I was at work to say the package had been delivered and I was confused because no one was in and you're supposed to sign for Oh Polly packages.

"I checked the delivery photo and saw the dog's beady eyes peering round the corner at the parcel and my heart just sank straight away. I knew it was a goner."

When Brogan returned home two hours later she found the parcel and dresses "torn to shreds" across her back garden by the pup who mistook it for a chew toy.

The birthday dresses were 'torn to shreds' by the pup (Credit: Kennedy News and Media)
The birthday dresses were 'torn to shreds' by the pup (Credit: Kennedy News and Media)
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"I knew the delivery man must have thrown it over the gate and the dog would just think he was playing fetch and throwing it for her," said Brogan.

"When I got home all three dresses had been torn to shreds and dragged through the mud and Cookie was still playing in the garden, she thought it was a game.

"I was absolutely devastated knowing I wouldn't be able to get a replacement order in time before my birthday."

Brogan's neighbour had checked on Cookie and Brogan's other dog, eight-year-old chihuahua Beau, while she was out at work and had let the pooch out into the garden for a bit while the older dog lazed on the sofa inside.

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Brogan claims there was no option to change the time slot or ask the driver to leave the package with a neighbour.

Brogan's dog known as 'Cookie Monster' thought the parcel was a toy (Credit: Kennedy News and Media)
Brogan's dog known as 'Cookie Monster' thought the parcel was a toy (Credit: Kennedy News and Media)

"The delivery driver obviously saw the dog because you can see her in the delivery photo, so I don't understand why he'd leave it there," said Brogan.

"Cookie's never torn any clothes up around the house, she's a really good dog so she obviously just thought the delivery man was throwing the parcel to her to play with.

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"She didn't even realise she did anything wrong so I couldn't tell her off."

Brogan contacted Oh Polly and was eventually sent a replacement two weeks later which was unfortunately too late for her birthday celebrations.

Brogan was on the hunt for a birthday outfit when she ordered three dresses from Oh Polly costing £160 to be delivered the next day (Credit: Kennedy News & Media)
Brogan was on the hunt for a birthday outfit when she ordered three dresses from Oh Polly costing £160 to be delivered the next day (Credit: Kennedy News & Media)

Luckily a friend came to the rescue with a backup dress for the birthday girl.

"I'd never had any problem with Oh Polly before but I won't be ordering from them again after that or anywhere that uses Hermes," said Brogan.

A spokesperson for Hermes said: "We can confirm that Ms Griffiths has received her replacement order. Due to the pandemic we are still continuing to provide contactless deliveries and no longer leave a calling card (this is done digitally) or ask for a signature.

"The local team has spoken to the courier involved to emphasise the importance of finding a safe place location when the recipient is not home to receive their order to ensure this does not happen again."

A spokesperson for Oh Polly said: "We are really sorry that this happened to our customer. When we were contacted about this incident we made sure our customer received a replacement and an investigation was carried out.

"Customer satisfaction is extremely important to us and we are dedicated to providing the best possible service."

Featured Image Credit: Kennedy News and Media

Topics: Life News, Funny, Dogs

Charlie Bell
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