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Greggs Customer Hits Out As Employee 'Jokes About How Often She Visits'

Greggs Customer Hits Out As Employee 'Jokes About How Often She Visits'

A Greggs customer was less than impressed after a staff member mocked her for how regularly she visited the branch.

Kathy Readon, 21, hit out after she went to visit her local branch in Alton, Hants, only to be subjected to unkind "banter" from a staff member when she popped in to buy a pizza.

The employee reportedly said to her: "You're in here every day, you're going to get sick of this eventually".

Kathy snapped back that she couldn't afford to visit the store every day, however, the employee carried on joking at her expense.

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Kathy said the interaction was like her 'worst fears happening at once' (Credit: Kennedy News and Media)
Kathy said the interaction was like her 'worst fears happening at once' (Credit: Kennedy News and Media)

Angry at the encounter, Kathy took to Facebook on Wednesday to name the staff member and store and demand an explanation from the snack giant as to why she had received a 'dressing down' for being a regular.

She wrote: "Um is it normal for staff to pick on you if you order the same thing more than once?

"A guy called [NAME REDACTED] in Alton Greggs just gave me a dress down for being a regular and my anxiety might never let me go in again.

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"He also made fun of me for being a regular, don't know how that fits into your business plan."

Kathy called out Greggs in her Facebook post (Credit: Kennedy News and Media)
Kathy called out Greggs in her Facebook post (Credit: Kennedy News and Media)

She was given a £6 voucher and a formal apology from the high street bakery after penning the complaint, and went on to delete her post amid accusations from other social media users suggesting she'd over-reacted.

Explaining why she took the comment so personally, Kathy said: "I'm very anxious, I don't really talk to people. But I went in, I ordered what I normally order and I think he was trying to be banterous with me but it did not come off that way.

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"He essentially just made fun of me for ordering pizza and it kind of felt like he was making fun of unhealthy habits.

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"It came across like he was picking on me. There were other people in the store and he kept saying that I was in there every single day.

"I wish I had the income that would allow me to be at Greggs every single day but I don't.

"When I said this he argued with me about it. During the interaction I also told him he was making me feel very anxious and he ignored it.

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"He carried on speaking to me in the same manner, saying the same things.

"He said 'you're in here every day, you're going to get sick of this eventually' - talking about the pizza.

Kathy says the incident triggered her anxiety (Credit: Kennedy News and Media)
Kathy says the incident triggered her anxiety (Credit: Kennedy News and Media)

"I have lots of mental health things so I fear public interaction on a daily basis. I'm always worried that something like that is going to happen. I invent it in my head.

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"But then it did happen in real life and it was like my worst fears all happening all at once."

Despite suggestions from some that Kathy had over-reacted, she added that, far from it, they were taking her very seriously.

She said: "Greggs have said they're very sorry and that this is not the behaviour they expect.

"They said that they're going to let their area manager know and things are going to be done and apparently I will notice improvements, which is nice."

Too right, we say let the girl enjoy her pizza in peace.

Featured Image Credit: PA

Topics: Greggs, Real, Real Life

Joanna Freedman

Joanna is a journalist at Tyla with a particular interest in highlighting women's issues and telling inspiring first person stories. She's also their resident foodie, and loves covering exciting new beauty launches, too. Contact her at [email protected]