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Parents Horrified After Pizza Hut Manager Demands 16 Week Old Baby Must Sit Up In Chair

Joanna Freedman

Published 
| Last updated 

Parents Horrified After Pizza Hut Manager Demands 16 Week Old Baby Must Sit Up In Chair

Featured Image Credit: Kennedy

A confused mum has criticised Pizza Hut for demanding her 16-week-old baby sit up properly in a chair.

Christine Long-Mortell, 35, visited the high-street pizza chain in Boongate, Peterborough, last Wednesday with her little'n.

But she was surprised when, as they arrived, they were told the restaurant only had one table in the whole venue suitable for a baby or pushchair. 

She and her husband David, 40, were then told to put their four month old tot, Toby, on an adult chair, with the manager explaining that their pram wasn't allowed.

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Despite Christine pointing out that at just 16 weeks old Toby was far too young to sit up, and could barely sit at all, she claims they were simply told it was 'policy'. 

The Pizza Hut manager said the rule was 'policy' (Credit: Kennedy)
The Pizza Hut manager said the rule was 'policy' (Credit: Kennedy)

Christine, from Peterborough, Cambridgeshire, said: "I was just really, really shocked. "I wanted to give them a chance to right their wrong but I don't know how they can - it's just ridiculous. 

"Initially, I thought that the guy didn't have any concept of how old babies are and their development. 

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"The individual should be demoted to waiter. There's no way he should hold the manager title. 

"I think this guy didn't have any perception and was unaware of the difficulties with a baby, he was shocked when I said he couldn't sit on a highchair. 

"He could have used his judgement and tried to help, or dug his heels in. He could have very easily made that situation better".

The concerned mum didn't want to place her child on an adult chair (Credit: Kennedy)
The concerned mum didn't want to place her child on an adult chair (Credit: Kennedy)
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The member of staff reportedly claimed the same would be the same for anyone in a wheelchair - if the one table that could accommodate it was not free then they would have to leave. 

The new parents have been left not wanting to go back after they left and went to nearby Frankie and Benny's instead. 

"It's made me not want to go back. I couldn't actually believe it," company director Christine said.

"He suggested we put the car seat on the floor, like a dog.He might be a baby but he's still a human being. 

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"So, he was either expecting us to put him on the floor or balance him on one of the small wooden chairs which isn't safe anyway. 

The push chair wasn't allowed inside (Credit: Kennedy)
The push chair wasn't allowed inside (Credit: Kennedy)

"My mind was blown. Imagine if someone spilt something on him. 

"Pizza Hut is a family restaurant and that's the reason we went there. I was offended and insulted by what was happening."

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Pizza Hut confirmed they were speaking to the restaurant and customer and were continuing to investigate the situation to ensure they 'address it appropriately'. 

A spokesperson for Pizza Hut Restaurants said: "Ensuring our customers have a safe, pleasant experience is our top priority. 

"We have spoken with the relevant restaurant team and the customer, and we continue to investigate the situation further and address it appropriately."

Topics: Life, Real Life

Joanna Freedman
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